Privacy Policy

The data protection officer responsible for this website is VITREA Schweiz AG (“VITREA Schweiz”).

Our data protection advisor can be contacted:

• in writing: VITREA Schweiz AG, Datenschutzberater, c/o Rehaklinik Zihlschlacht AG, Hauptstrasse 2-4, 8588 Zihlschlacht, Switzerland
• by email at: datenschutz@vitrea-gesundheit.ch
  
  

2.1 Processing of access data

When you visit our website we save your access data in so-called webserver log files. The following data are collected from you:

• IP address
• Data and time of access
• Browser
• Operating system
• Your internet service provider

This data is statistically evaluated in order to further improve the website and make it more user-friendly, to find and fix errors more quickly, and to manage server capacity. Only if there is concrete evidence of illegal use of our website will we use this data in personal form for the purpose of legal prosecution.



Your personal data will be deleted or blocked as soon as the scope for storing it no longer applies. When these data are saved in log files, this is no later than 3 months later. Storage beyond this period is possible. In this case, the user IP address is deleted or altered so that it is no longer possible to identify the client accessing the page.

2.2. Cookies



2.2.1. Use of cookies

In order to improve your visit to our website and to allow for the use of certain features, such as to support our marketing, we use so-called cookies on various pages of this website. These are small text files that are stored on your device. They allow us to recognize your browser next time you visit.

You can set your browser to inform you about the use of cookies, so that you can decide whether to accept cookies on an individual basis, to accept cookies in certain cases or to block them. Deactivating cookies can, however, lead to limited functionality of our website.



For all cookies that are not needed for the display of the website or the provision of a service you have requested, data processing is based on your express consent in the cookie banner, which you can change or revoke at any time.



Cookies are deleted as soon as the scope for storage no longer applies, at the latest after one year. You can find the specific storage periods for each cookie set in our cookie banner.



2.2.2 Data protection settings with Cookiebot™.

We use the services of Cookiebot™ on our website to provide our cookie banner. Cookiebot™ is a brand from Usercentrics A/S, Havnegade 39, 1058 Kopenhagen, Denmark.

The system controls the use of third-party cookies, technical measures, and cookies via consent that has been granted or refused.


Cookiebot™ processes the following data for provision purposes:

• Date and time of your visit to our website,
• Data protection settings via our cookie banner
• IP address and browser attributes

and uses cookies to store this information locally in your browser.

The scope of data processing by Cookiebot™ is the provision and management of the consents given by our website visitors in order to comply with data protection-compliant consent management.



The processing of data for the provision of a cookie banner is essential for the operation of the website. 


You can find further information about Cookiebot™ at https://www.cookiebot.com/.

2.3 Integration of third-party services and content

We use content or services from third-party providers within our online offering in order to integrate their content and services, such as videos or fonts (“content”).



This always requires that the third-party providers of this content use the IP address of the users, as they would not be able to send the content to their browsers without the IP address. The IP address is therefore required to display this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as web beacons) for statistical or marketing purposes. Pixel tags can be used to analyze information such as visitor traffic on the pages of this website.

The information may also be stored in cookies on the user’s device and may include technical information about the browser and operating system, referring websites, visit time, and other information about the use of our online offering, as well as be linked to such information from other sources.

2.3.1 Matomo Analytics

We use the open-source software Matomo (https://matomo.org/). This is a web analysis platform from InnoCraft Limited, 7 Waterloo Quay, PO625, 6140 Wellington, New Zealand, which helps to optimize our website. For this purpose, cookies collect information about website usage (e.g., pages accessed, duration of access, browser data) so that usage behavior can be evaluated and weaknesses identified. Your IP address is immediately anonymized; this means the user remains anonymous. The information obtained about website usage is transmitted exclusively to our servers. The collected data will not be passed on to third parties.



2.3.2 YouTube

We have YouTube Videos embedded in our website. This allows us to present interesting videos directly on our page. YouTube (https://www.youtube.com/) is a video portal, operating via Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google Ireland") in the European Economic Area (EEA) and in Switzerland. When you visit a page on our website that has a YouTube video embedded in it, your browser automatically connects to the YouTube or Google servers. Various data are transferred (depending on the settings). In particular, this includes the IP address and our URL. When you are logged into your YouTube account, YouTube can assign your interactions on our website to your profile with the help of cookies. This includes data such as session duration, bounce rate, approximate location, technical information such as browser type, screen resolution, or your internet service provider. Additional data may include contact details, any ratings, sharing content via social media, or adding to your favorites on YouTube.



Google Ireland is responsible for all data processing in connection with YouTube in the EEA and Switzerland. You can find further information about data processing via Google Ireland in Google’s data privacy policy: https://www.google.com/policies/privacy/.

2.3.3 Meta Pixel (previously Facebook Pixel)

Our website uses the “Meta Pixel” for the social networks Facebook and Instagram. Meta Pixel is provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland (“Meta Ireland”). This allows us to track the behavior of visitors after they have been redirected to our website by clicking on a Facebook or Instagram advertisement on the respective social networks. This procedure makes it possible to analyze the efficacy of Meta ads for statistical and market research purposes, and to optimize our future advertising measures.

The data collected using Meta Pixel is anonymous to us, i.e. we cannot draw any conclusions about the identity of users. However, Meta Ireland stores and processes the data so that Meta can link it to the respective user profile and use this and possibly other data for its own advertising purposes, in accordance with Meta’s privacy policy.

You can object to the use of the Meta Pixel at any time (see 2.2.2 for more information). However, Meta Ireland is responsible for all personal data processing in connection with Meta Pixel in Europe. For more information, please refer to Meta’s privacy policy.

2.3.4 Google Analytics

We use Google Analytics for web analysis. This is a web analysis platform from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The service uses “Cookies” – text files stored on your device. The information generated by the cookie about your use of this website (including your IP address) is transferred to a Google server in the USA and stored there.

Google uses this information to analyze your use of the website, in particular, to compile reports about the website activities for the website operator, and to provide further services related to the use of the website and the internet in general. You can prevent Google Analytics from collecting data in the future by installing the browser add-on to disable Google Analytics.

2.3.5 Vimeo

Our website has integrated plug-ins from the video portal Vimeo of Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. Data such as your IP address is transferred directly to a Vimeo server in the USA and stored there.

For more information on the purpose and scope of the data collection and on the further processing and usage of your data by Vimeo, as well as on your rights regarding this and the settings to protect your privacy, please read the Vimeo’s Privacy Policy: https://vimeo.com/privacy.

2.3.6 Google Maps

Our website uses Google Maps to present interactive maps and to produce travel directions. Google Maps is a mapping service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, California 94043, USA.

By using Google Maps, information about your use of this website, including your IP address and the (start) address entered in the route planner function, may be transmitted to Google in the USA. If you access a page of our website containing Google Maps, your browser will establish a direct connection to the servers of Google.

The website contains links to other websites. These references to websites of other internet users are provided as a free service to meet the user’s need for further information. VITREA Schweiz has no influence over their contents. VITREA Schweiz accepts no liability whatsoever for this content. The respective provider of the linked website is solely responsible for the content and accuracy of the information provided there.

We look forward to hearing from you.

4.1 Data processing

When you contact us via the contact form, VITREA Switzerland processes the following personal data:

• Title
• First name
• Last name
• Country
• Telephone number
• E-Mail address
• You personal message

4.2 Scope of processing

The personal data you provide when contacting us will be used for the purposes of contacting you and, if necessary, to establish and manage business relationships.

4.3 Storage period

The data processed for the aforementioned purposes will be processed for the duration of the business relationship or beyond, until the expiry of the statutory retention periods.

To the extent necessary for the scope of processing the data, we will transfer parts of your personal data to the following recipients:

• service providers we use (e.g. agents and hosting provider)
• administrative authorities, courts, and public bodies
• other recipients specified by the user

We do not transfer any personal data to countries outside Switzerland and the EEA.

All potential processors have contractually committed themselves to us to comply with the applicable data protection standards.

The security of your personal data is of particular concern to us.

VITREA Schweiz takes appropriate technical and organizational measures, taking into account the latest state of technology, the costs of implementation, and the nature, scope, context, and scope of the processing, as well as the likelihood and severity of the risk to the rights and freedoms of natural persons.


With this in mind, the following measures, among others, are taken to protect your data and secure it against loss, destruction, access, modification, and distribution by unauthorized persons:

• Ensuring the confidentiality, integrity, availability, and resilience of systems and services related to processing;
• Ensuring rapid restoration of the availability of personal data in the event of a physical or technical incident;
• Implementing a process for regular testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing.

Please note that it is nevertheless not possible to guarantee absolute protection. We therefore accept no liability for the disclosure of information or other unlawful processing of personal data. Furthermore, neither confidentiality nor data security can be guaranteed when communicating by email. 

As a user of our website, you have the following rights, subject to legal exceptions and restrictions:

• Right of access: You have the right to obtain confirmation from VITREA Switzerland about whether your personal data is being processed. In addition, you have the right to obtain further information about the specific scope of processing, categories of personal data, recipients or categories of recipients of personal data, and the storage period.
• Right to rectification: You have the right to rectification of your personal data by VITREA Schweiz. This right includes the correction of inaccurate data and the completion of incomplete personal data.
• Right to erasure: You have the right to request erasure of your personal data by VITREA Schweiz.
• Right to restriction of processing: You have the right to demand the restriction of processing by VITREA Switzerland.
• Right to data portability: You have the right to access the personal data concerning you that you have provided to VITREA Schweiz, in a structured, accessible format, and to demand that VITREA Schweiz transfer these data to another controller.
• Right to object: You have the right to object at any time to the processing of your personal data processed within the scope of this website.
• Withdrawal of consent: You have the option to revoke your consent given to VITREA Schweiz at any time.

If you have any questions about this privacy policy or your rights, please feel free to contact our data protection advisor. 

Information on personal data processing VITREA Schweiz – services.

The responsible party in terms of data protection regulations is VITREA Schweiz AG (“VITREA Schweiz”). 

Our data protection advisor can be contacted:

• in writing: VITREA Schweiz AG, Datenschutzberater, c/o Rehaklinik Zihlschlacht AG, Hauptstrasse 2-4, 8588 Zihlschlacht, Switzerland
• by telephone: +41 71 424 38 28
• by email:datenschutz@vitrea-gesundheit.ch

1. Compliance with legal requirements
We are subject to legal and regulatory requirements that require us to process business communications and accounting-related documents (including the personal data contained therein).

2. Contract fulfillment

Your personal data will be processed for the purpose of implementing pre-contractual measures/in the procurement process (e.g., drafting contracts, offers for services) and for the fulfillment of contractual obligations/contract implementation as well as the enforcement of contractual claims.

3. Protection of legitimate interests

To protect the legitimate interests of VITREA Schweiz and their affiliated companies, it may be necessary to process your personal data after weighing up your interests worthy of protection. A legitimate right of VITREA Schweiz exists if you (or your client or employer) have entered into business contact with us, submitted or carried out an offer to provide services to us, or if you/your client/your employer are in contact with us, because they employed by or wish to be employed by VITREA Schweiz.

We process personal data that we receive from our contractual partners and from you in the context of the procurement and performance of services and business communication. Furthermore, we process personal data that we have lawfully obtained from other companies and individuals and use it for further business development and business relationships. We also process personal data that we have lawfully obtained from publicly accessible sources and are permitted to process. The following categories of data may be processed in particular:

• Master personal data, e.g., first name and surname, title, date of birth, job title/employer, position, role, contact person
• Communication data, e.g., address, phone number, email address, fax number, communication content
• Information about your professional careere.g., qualifications, documentation, resume
• Order and contract data, e.g., commercial register information, insurance certificates, information on financial and technical performance (including references), correspondence, economic documents (e.g., balance sheets, profit and loss statements), remuneration claims, bank details, statements and proof of payment, credit reports, payment history data, other compliance data, and data relating to service provision and quality.

When using procurement software, the following may also be processed:

• Log data, e.g., login history, change logs.
  

We do not transfer any personal data to countries outside Switzerland and the EEA.


Your data are used by the controller and the group management companies involved in project management. In this context, only those organizational units receive personal data or contractual information that they require to perform their tasks, including responding to your inquiries. In addition to those directly involved in the project, this may include the legal, finance, controlling, and IT departments.


In addition, your data may be disclosed to customers and for review or evaluation in the context of procurement, for example, to references, lawyers, experts, and other third parties involved in the project (e.g., subcontractors, external service providers, manufacturers). If required, data must be passed on to authorities and public bodies.


Furthermore, third parties may be employed for data processing in order to perform tasks for VITREA Schweiz. Third parties are involved in particular when a third party can provide a special service for the handling of business processes. This may be simply data storage, maintenance of IT systems or provision of entire software applications (e.g., procurement software). Where required by law, all third parties involved are contractually obliged to maintain data protection and data security.

Personal data is stored by VITREA Schweiz as long as is necessary for the fulfillment of legal or business purposes, and then deleted. In particular, personal data will be stored for the period during which claims against VITREA Schweiz can be asserted or other legal or contractual requirements mandate storage.


The following criteria are especially relevant for determining the period of storage:

• Ongoing contract execution including correcting defects
• Relevant statutes of limitation
• Statutory storage obligations (e.g., corporate and tax law)

VITREA Schweiz has taken technical and organizational measures to ensure that personal data is protected against loss, accidental destruction, unauthorized alteration, and unauthorized access. VITREA Schweiz continually checks technical and organizational measures, and makes improvements as needed, to ensure an adequate level of data protection at all times. 


Please note that it is nevertheless not possible to guarantee absolute protection. We therefore accept no liability for the disclosure of information or other unlawful processing of personal data. Furthermore, neither confidentiality nor data security can be guaranteed when communicating by email.

Subject to legal exceptions and restrictions, you may have the right to access, rectify, erase, restrict processing, and transfer your data. To exercise these rights, please contact the data protection advisor. In addition, you may have a right to object to the processing. We will no longer process personal data in the event of a legitimate objection, unless the processing can be justified otherwise.


Your consent can be withdrawn at any time. Please note, that revocation only works for the future. Data processing that took place prior to the withdrawal is not affected. In the event of withdrawal, VITREA Switzerland will issue the relevant statements and take the necessary actions to delete your personal data, unless the processing can be otherwise justified.


The provision of personal data for procurement processes is generally not mandatory. If the information requested by VITREA Schweiz required for the conclusion of the contract, the execution of the contract, or the fulfillment of legal obligations is not provided, you must expect that no contract can be concluded or that the contractual relationship will be terminated, that VITREA Schweiz will not be able to fulfill the contract, or that other appropriate measures may have to be taken.

If you have any questions about this privacy policy or your rights, please feel free to contact our data protection advisor.